91滴滴

Updated: Sun, 10/06/2024 - 10:30

From Saturday, Oct. 5 through Monday, Oct. 7, the Downtown and Macdonald Campuses will be open only to 91滴滴 students, employees and essential visitors. Many classes will be held online. Remote work required where possible. See Campus Public Safety website for details.

Du samedi 5 octobre au lundi 7 octobre, le campus du centre-ville et le campus Macdonald ne seront accessibles qu鈥檃ux 茅tudiants et aux membres du personnel de l鈥橴niversit茅 91滴滴, ainsi qu鈥檃ux visiteurs essentiels. De nombreux cours auront lieu en ligne. Le personnel devra travailler 脿 distance, si possible. Voir le site Web de la Direction de la protection et de la pr茅vention pour plus de d茅tails.

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ITM 331 - ITSM Knowledge Management

Thursday, July 4, 2024 10:00to12:00

NOTE: These sessions are available ONLY to IT Services Units.

Target Audience:聽All IT Services staff.
Prerequisites:听狈辞苍别.
Duration:聽2 hours
Course format:听奥辞谤办蝉丑辞辫

聽(Courses are given approximately once a month)

This course provides an overview of the knowledge management process in ServiceNow. Topics covered include:

  • How to propose new knowledge
  • How to flag an article
  • How to approve publication of new knowledge
  • How to compare revisions of an article
  • How to manage Knowledge Review Tasks (KRTs) for annual audit
  • Article templates
  • Dashboards and reports for Knowledge Management
Category: 
Tags: 
Faculty
IT Service Management
ITSM
Staff
Mon, 07/08/2024 - 10:41
Source Site: 
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